Build Playbook

Case Studies

The UNICEF Community Case Studies are in-depth explorations of how UNICEF staff are leveraging an online social platform, Yammer, to interact with colleagues around the globe.

Together, they learn, exchange news and ideas, and share useful documents. The case studies reflect section, regional and headquarters strategies for knowledge management and field support that illustrate the integration of dialogue, information sharing and collaboration.

They have been commissioned by the Learning and Knowledge Exchange Unit, Division of Data, Research and Policy, to call attention to the value that a community-focused strategy brings to UNICEF’s work, to provide examples of best practices, and to highlight the opportunities and challenges of stimulating global conversations. Communities are in a constant state of evolution. These case studies reflect a point in time, in mid-2017.

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WASH in Schools Network

Harnessing the power of connecting UNICEF staff and partners to
achieve a common goal: universal access to water, sanitation and hygiene.

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CATS Connect Community

Connecting UNICEF staff working on sanitation and hygiene programmes worldwide to exchange insights, ideas and knowledge for better programs.

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Mobilizing Media Enthusiasts and empowering + 800 people in countries and regions with the knowledge and skills to communicate UNICEF’s work digitally and consistently.

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Customer Care Community

Offering effective real-time support for the adoption of new internal systems and tools at UNICEF.

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Overview of Community Case Studies

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